Policies

RETURNS AND REFUND POLICY
Due to sensitivity of bonnets and COVID-19, refunds and returns can not be provided under any circumstances. Please make sure you carefully decide before making any purchase and feel free to contact us regarding any enquiries.

Please note all bonnets are dispatched in pristine condition and once shipped, I am not liable for any damages on the customers behalf.

SHIPPING POLICY

All products will be shipped via Royal Mail 1st class and the above shipping costs are non-refundable. Please allow 3-4 business days for your order to process.

Please note these shipping times could be affected by COVID-19

If you used the wrong address, contact us as soon as possible via the form. If it has been processed and shipped already, it is out of our control.  

PLEASE NOTE CHEVEUXOLOGY IS NOT TO BE HELD LIABLE FOR ANY LOST OR MISSING PACKAGES. PLEASE CONTACT ROYAL MAIL OR YOUR LOCAL COURIER IF THIS OCCURS.